Fin UI & Messenger Experience Updates

A cleaner, more conversational Fin experience in Messenger

Fin’s Messenger experience has been redesigned to feel more natural, modern, and human—making every conversation smoother and easier to follow.

What’s new:

• Fin Human Identity Improvements: Cleaner conversation UI with simplified sender names and metadata, reducing visual clutter and improving readability.
• Expanded Composer on Web: A larger message field encourages more natural, thoughtful responses and supports file attachments—creating more fluid, human-like interactions.
• Clearer Handover to Human: The Messenger UI now clearly shows when Fin hands over a conversation to a human teammate, reducing confusion and creating smoother transitions.

Together, these updates make Fin conversations feel more natural, less cluttered, and more human.