Shopify Integration Updates and Improvements

Manage every Shopify order directly from Intercom

Intercom’s Shopify integration now gives teams complete control of their ecommerce support; letting you view, edit, and manage orders across multiple stores, all without leaving the Inbox.

What’s new:

• Full order management in Inbox: Update shipping addresses, refund, cancel, or duplicate orders directly from the conversation sidebar; no tab switching or Shopify login required.
• Refunds made simple: Process full order refunds in one click, add refund reasons for documentation, manage restocks (cancel vs. return), and control customer notifications; all in Intercom. (Partial refunds coming soon.)
• Multi-store support: Connect and manage multiple Shopify stores from a single Intercom workspace. Each order clearly shows which store it belongs to, making it easier to support multiple brands or regions.
• EU data residency compliance: The Shopify integration is now fully supported on EU-hosted workspaces, ensuring all customer data remains within the EU and meeting regional compliance requirements.
• Enhanced Inbox experience: All order actions, details, and updates appear directly in the expanded sidebar view, giving teammates complete visibility and faster workflows.

These updates make retail and ecommerce support faster, more compliant, and fully integrated; helping teams resolve customer issues end-to-end without ever leaving Intercom.