Content Importers & Knowledge Integrations

Bring all your knowledge together; faster and easier than ever

Intercom now supports more knowledge base integrations and smarter importing tools, making it simple to connect and sync all your existing support content with Fin and Copilot.

What’s new:

• Freshdesk Importer: Import and sync Freshdesk knowledge base content directly into Intercom, with automatic re-sync to keep content up to date.
• Doc360 Integration: Seamlessly connect Doc360 as a content source so Fin and Copilot can use your existing documentation instantly.
• Website Import Improvements: Better URL validation, clearer sync review steps, and simplified advanced settings for a smoother setup experience.
• Live Sync Progress Updates: Real-time visibility into website import progress, showing pages discovered and imported every 15 seconds.

These updates remove setup friction, ensure Fin always has access to your latest knowledge, and make onboarding with Intercom faster, simpler, and more reliable, especially for enterprise teams managing multiple knowledge sources.