New API capabilities for deeper integrations

New API releases make it easier than ever to extend, automate, and integrate Intercom into your systems and workflows.

What’s new:

• Intercom API v2.14: Major update introducing new capabilities across calls, tickets, and messaging, including call data retrieval, ticket workflow improvements, and support for multiple message recipients (to/cc/bcc).
• Reporting Dataset Export API: Export full reporting datasets via API (v2.14+) to programmatically replicate metrics from Intercom reports in your BI tools.
• Macros API: Access your team’s saved replies programmatically for the first time, which is ideal for QA, documentation exports, and analytics at scale.

These API enhancements make it simpler to build, automate, and integrate; helping developers and partners extend Intercom’s platform capabilities with confidence.