Simpler, smarter call management with Intercom Phone

Simpler, smarter call management with Intercom Phone

We’ve made it easier to manage phone support at scale; streamlining number setup, routing, and IVR configuration for faster, more efficient operations.

What’s new:

• Reusable IVR Workflows: Build once, reuse anywhere. Shared IVR blocks can now be applied across multiple phone numbers or teams, reducing setup time and making updates simpler to maintain.
• Smarter call routing: Calls can now escalate directly into reusable workflows, giving you greater control over how and where customers are routed when they need human support.
• Bulk Number Porting: Port multiple phone numbers at once through a new, intuitive experience; saving time for both customers and teammates while eliminating manual steps.

These updates make phone workflows easier to manage, reduce repetitive setup, and help teams deliver faster, more consistent phone support.