New at Intercom
New feature

Multilingual Workflows are now live

Kelly avatar
Shared by Kelly • October 31, 2025

Workflows can now automatically translate chat messages and reply buttons into every language your workspace supports, helping you deliver consistent, localized experiences without manual setup.

What’s new:

  • Automatic translation: Translate workflow content into all supported workspace languages with one toggle.
  • Easy setup: Enable multilingual mode in the workflow’s trigger info panel—translations run automatically in the background.
  • Language preview: View translations using the new language drop-down; your default language remains editable, while others are read-only.
  • Localized experiences: Fin and Workflows automatically adapt to your customer’s language in Messenger.