AI Inbox Translations is now generally available

With AI Inbox Translations, support teams can communicate seamlessly across languages, with smarter controls and more flexibility than ever before.

What’s new:

• All Languages option: Instantly support every language in your workspace.
• Glossary: Define your own translations for key words or phrases, so brand names, product terms, or industry language stay consistent.
• Teammate-level controls: Fluent teammates can opt out of automatic translation for specific languages.
• AI Inbox Translations now comes included with Copilot, helping teams deliver global support faster—without switching tools or losing context.