New at Intercom
Messenger
New feature

Voice Transcriptions now available in the Web Messenger and WhatsApp

Kelly avatar
Shared by Kelly • October 28, 2025

End users can now send messages simply by speaking. With Voice Transcriptions in Web Messenger and WhatsApp, spoken messages are instantly converted to text; making conversations faster and more natural.

What’s new:

  • One-tap recording: Users can record voice messages directly in Messenger using the new microphone icon.
  • Instant transcription: On Messenger Web, transcribed text appears in the composer for review and editing before sending. On WhatsApp, transcriptions are sent directly into the chat, creating a faster, more seamless experience.
  • Fin-ready: Fin can understand and respond to these transcribed messages naturally—just like any other typed query.

This update makes conversations smoother and more intuitive across platforms—meeting the modern expectation for voice input while keeping privacy, accuracy, and control front and center.