Slack now natively integrates with Intercom

Intercom’s native integration enables you to support customers where they’re already active — in Slack.

What's new:

• Slack-native experience: Connect multiple Slack workspaces and manage them alongside all other channels in Intercom.
• Broadcasts: Send one-time outbound broadcast messages to Slack channels, notifying customers of important updates.
• Tickets: Create and manage Intercom tickets directly from Slack, with automatic status updates.
• Fin over Slack: Fin resolves questions instantly, with replies that stay threaded and feel native to Slack.

This update enables support teams to manage all customer conversations in one place, respond using the tools they already rely on, and deliver consistent experiences across every channel.