New at Intercom
Feature update

Add additional information to tickets with attachments

Zoe avatar
Shared by Zoe • February 06, 2023

You can now upload and view files associated with a ticket in the Inbox. Uploaded files are visible to other teammates, but cannot be seen by the customer whom the ticket is about.

To enable this feature, just add a File Upload attribute to any Ticket Type you’re using through the Ticket Type settings page.

All common file formats are supported. Learn more here.

Coming next 👀

Allow your customers to add file attachments when they submit a ticket through the Messenger. Sign up to get notified when this is available.