AI-generated titles in the Messenger

Each conversation in the Messenger now has an AI-generated title! This makes it much easier for customers to reference a specific conversation or quickly find past conversations in their list.

Titles are generated based on the customer’s message and are visible both in the Messenger conversation list and in the Inbox’s conversation attributes list, making it easier for teammates to understand context at a glance.

We’ve also made several UI improvements to the Conversation screen, including a cleaner layout, showing who sent the last message, and improved timestamps – you’ll no longer see confusing labels like “31 weeks ago”.