Require ticket attribute on close

Ensure every ticket is complete before being closed by an agent. You can now mark specific ticket attributes as "required to close" so that when an agent closes a ticket with missing fields, they'll be prompted to fill them in first.

• Configure in Settings - mark any custom ticket attribute as required to close
• Guided completion - agents see a clear prompt for missing fields at the point of closing
• Works everywhere - supports single and bulk close across customer tickets, back-office tickets, and trackers