Change ticket type without starting over

As tickets evolve, now their type can too. An investigation might turn into a confirmed bug, or a ticket may simply land in the wrong category.

You can now change a ticket's type after creation right from the Inbox ticket type dropdown.

The full conversation history and context carry over automatically, and any matching attributes (same name and type) have their values copied across for you.

No need to recreate the ticket or re-enter data.