The details teammates need to resolve a ticket are now front and centre!
Shared by Nadine
• February 23, 2023
All tickets now have title and description fields that are clearly surfaced while viewing a ticket in the inbox.
- Teammates will be prompted to add an optional title and description when creating a ticket.
- You can search by title and description in the inbox.
- By default the title and description of your tickets are not visible to your customers.
- But if you have the “Manage workspace data" permission you can visit
Settings > Company data > Ticket types and change this setting.