The details teammates need to resolve a ticket are now front and centre!

All tickets now have title and description fields that are clearly surfaced while viewing a ticket in the inbox.

• Teammates will be prompted to add an optional title and description when creating a ticket.
• You can search by title and description in the inbox.
• By default the title and description of your tickets are not visible to your customers.
• But if you have the “Manage workspace data" permission you can visit
  Settings > Company data > Ticket types and change this setting.