Find urgent conversations faster with SLA based sorting ⏱️

Stop scrolling to find what's about to breach. You can now sort and filter your inbox by more SLA metrics, so it's easier to know which conversations need attention first.

• Sort by individual SLA metric: First Reply Time, Next Reply Time, Time to Close, or Time to Resolution
• Sort by combined Reply SLAs to surface whichever reply deadline is closest
• See timers at a glance; each conversation card and table column shows the relevant SLA timer, and the sidebar displays all active metrics together