Find urgent conversations faster with SLA based sorting ⏱️

Shared by Andrea • April 02, 2026

Stop scrolling to find what's about to breach. You can now sort and filter your inbox by more SLA metrics, so it's easier to know which conversations need attention first.

Sort by individual SLA metric: First Reply Time, Next Reply Time, Time to Close, or Time to Resolution
Sort by combined Reply SLAs to surface whichever reply deadline is closest
See timers at a glance; each conversation card and table column shows the relevant SLA timer, and the sidebar displays all active metrics together