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Unsnoozed conversations always reach an available teammate 🔄

Andrea avatar
Shared by Andrea • March 26, 2026

Conversations that unsnooze no longer get stuck with teammates who are away. A new setting for Balanced assignment teams can automatically reassign unsnoozed conversations when the current assignee is set to Away or Away & Reassigning. Now they can be picked up by someone available, without manual triage.

Enable it in Settings → Inbox → Assignment → General settings.