Edit your internal notes 📝

Keep your internal notes accurate without needing to delete and restart. Teammates can now edit notes they've already posted in a conversation — just click the edit icon, make your changes, and save.

• Edit your own notes directly from the conversation stream; across conversations, tickets, and side panels
• "Edited" indicator with timestamp keeps your team informed when a note has been updated
• Controlled by permissions; editing notes is managed through the "Can edit notes" teammate permission