Two new macro actions to power up your workflows

Macros just got more powerful with two new actions.

• Open conversation lets you reliably reopen closed or snoozed conversations from a macro — no more workarounds when reassigning to the same team.
• Set ticket state lets you transition a linked ticket to any custom state as part of a macro, making it easy to standardize ticket workflows across your team. Both actions are available in the macro builder today.