Set the ticket state when converting a conversation to a ticket 🎟️

Shared by Andrea • April 23, 2026

Teammates can now choose the initial ticket state when converting a conversation to a ticket — no more creating in "Submitted" and then switching states manually. Pick the right state up front so tickets land exactly where they belong in your workflow from the start.

Choose any available ticket state directly in the convert-to-ticket panel
State options update automatically when you switch ticket types
Also available via the public API for automated workflows