Data Connector Improvements

Our redesigned Data Connector experience brings together everything you need (setup, security, monitoring, versioning, APIs), so you can successfully configure data connectors.

• New configuration flow — The redesigned configuration experience simplifies API setup, data transformation, Fin configuration, and security controls, so you can reliably deliver the right data to Helpdesk and Fin.
• Security enhancements — Ensure every data connector is built secure by default. Your platform-wide authentication rules are applied by default, and potential security risks are surfaced clearly alongside practical recommendations on how to manage them.
• Reporting — Evaluate the impact and health of each data connector. A dedicated dashboard outlines usage, success rate, latency (Intercom vs. external), error types, and more. Monitor trends over time and dive into detailed execution logs to pinpoint opportunities for improvement.
• Versioning — Iterate on your data connectors without breaking workflows. Every change is captured, giving you visibility into when the change happened, who made the change, and why. If an update has unintended consequences, you can roll back in moments.
• Public APIs — Use the new Configuration API to manage data connectors programmatically, so you can rapidly implement changes. Or use the new Results API to pull detailed execution data, so you can build your own dashboards, integrate with your alerting systems, and more.