Spam Folder & Spam Guidance

See what Fin filters as spam and tell it what counts

Spam Fin used to close silently now lands in a dedicated view you can review and control, and you can teach Fin what spam means for you.

1. Full visibility: Flagged conversations appear in a dedicated Spam view, each with a short note on why Fin flagged it.
2. You stay in control: Mark false positives as "Not spam" to re-engage Fin, or flag spam yourself from the conversation header.
3. Self-correcting: If a genuine customer follows up on a flagged thread, Fin re-evaluates and clears it automatically.
4. Your rules: Tell Fin in your own words what counts as spam, so its effort goes to real customers.