Follow-Up for Email

Fin follows up over email so resolutions are confirmed

Fin now sends a follow-up email to customers who go quiet, so conversations end in a confirmed outcome.

1. Closes the loop: Fin checks whether the issue was resolved, confirming the outcome rather than assuming it.
2. Surfaces the unresolved: Customers whose issue wasn't really solved get a natural opening to speak up.
3. Fully configurable: Set the delay anywhere from 1 hour to 30 days (24 hours by default), or turn follow-ups off entirely.
4. Works where you work: Configure in Workflow Builder or Simple Deploy, across Email, Zendesk, Salesforce, Freshdesk, and HubSpot.