Reassure waiting customers with their live queue position

When all your agents are busy, customers used to get no sign they were in line — so many sent repeated "anyone there?" messages while the clock ticked. Now customers waiting in the Messenger can see their live position ("#3 in queue") updating in real time as the line moves.
​
They know they haven't been forgotten, and your team fields fewer anxious follow-ups. Available for teams using balanced assignment.