Handle Shopify refunds and compensation without leaving the Inbox

Until now, refunding an order, issuing a gift card, or sending a replacement meant leaving the conversation and switching to Shopify Admin — slowing your team down and breaking their flow.

Now teammates can do all of it from the Shopify sidebar in the Inbox: process line-item refunds, issue gift cards, and create replacement orders — all at no cost. Refund amounts and tax are calculated automatically from the items selected, every action logs a reason from a standardized dropdown, and everything is captured in an auditing tab you can filter and export.

Available for customers using the Shopify app.