Recording consent for phone calls — inbound, outbound, and in your own voice

Capturing explicit consent before recording a call is a legal requirement in two-party-consent markets like Germany, where a recording notice alone isn’t enough. Intercom Phone now makes it simple:

• Inbound and outbound consent — callers and customers press 1 to accept or 2 to decline recording before the call connects.
• Per-number control — turn consent on only for the numbers that need it.
• Your own audio — upload a consent recording so the prompt sounds natural in any language, instead of text-to-speech.

If consent is declined — or the customer doesn’t respond — the call continues without recording.