Conversations in the Customer Portal

Until now, the Customer Portal only showed tickets — customers had no self-serve way to revisit the live conversations they'd had with your team. Now they can.

• A new Conversations view lists all a customer's conversations with status badges, right alongside their tickets
• Customers can search the full content of their conversations
• Choose whether each customer sees all their company's conversations or just their own
• Clicking a conversation opens it directly in the Messenger