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Smarter visibility and full-content search in the Customer Portal
Shared by Laszlo
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Until now, the Customer Portal only showed tickets, search matched only titles and IDs, and visibility was all-or-nothing. All three have changed.
- Conversations view: Customers can now revisit the live conversations they've had with your team, shown with status badges right alongside their tickets. They can open any conversation straight in the Messenger.
- Visibility rules: Restrict specific user segments to seeing only their own tickets and conversations, using attribute-based rules like email, name, or custom attributes. Preview who matches before you save.
- Full-content search: Search across every reply and message, not just the title, description, and ticket ID. Results include a snippet showing the match, who wrote it, and when.