Until now, Reporting graded every teammate's first response time against a single workspace-default schedule — even when a teammate's real hours were different, inflating their numbers. This affects any distributed team: a teammate in Sydney measured against New York hours, or someone on a shorter shift than the rest of their team.
Now you can assign an office-hours schedule to each teammate, and Reporting automatically measures their responsiveness against the right hours. It falls back from their own schedule to their team's, then the workspace default — so the right schedule always applies.
Assign schedules in bulk or individually from the new Teammate schedules tab in Office Hours settings. An Effective schedule column shows exactly which hours each teammate is measured against.