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Conversation details now carry over to new tickets

Faiz avatar
Shared by Faiz • July 27, 2026

When converting a conversation into a ticket — or creating a linked back-office ticket — the form now opens pre-filled with details from the conversation, rather than blank.

  • Title and description: The title is copied from the conversation's subject or its AI title. The description comes from the AI conversation summary.
  • Matching attributes: Any ticket attribute that matches one on the conversation is populated automatically, by name and type. Dropdowns match on option label.
  • Your edits always win: Carry-over only fills the form. Change anything before you save, and your version is what gets created