New at Intercom
Customer Data Platform
New feature

Use ticket details in Custom Actions to build no-code integrations

Stephen avatar
Shared by Stephen • March 14, 2023

Ticket fields can now be used in Custom Actions. Custom Actions allows you to connect with external data in more flexible and customizable ways. Including ticket details will make your interoperability workflows even more powerful 💪, allowing you to make the most out of your workflows 🚀

  • In the Custom Action builder, ticket template variables can be selected and used in Custom Actions
  • Custom Actions with tickets can be used in all areas where Custom Actions exists today (Custom Bots, Macros, CMD+K, Inbox Rules)

To learn more about Custom Actions check out this article.