Fin now remembers past conversations

Fin now remembers. Returning customers pick up where they left off, carry their context across channels, so they don't have to repeat what they've already told you.

• No more starting over: Fin remembers what's already been covered, so returning customers continue from the next step instead of the beginning. Faster resolution, less effort.
• Context follows the channel: The same memory travels with the customer from chat to email, so the experience stays joined up no matter how they get in touch.
• Responses that feel personal: Fin draws on what a customer has shared before, so answers feel like they come from a company that actually knows them.