Catch customer incidents before they escalate

Real Time Incident Detection surfaces emerging customer problems as they happen, so your team can respond before they escalate.

• Respond before incidents escalate: Get alerted in Slack or email the moment an incident starts forming, so you can act before it affects more customers.
• Understand the impact instantly: See what customers are experiencing, how severe the incident is, and how many conversations are affected, with full visibility into every related conversation.
• Resolve incidents faster: Use Operator to contact affected customers in bulk, close conversations, or update Fin with guidance so it can handle new conversations consistently while the incident is active.