Keep your integrations in sync with translated replies

Until now, when Intercom translated a teammate's reply, your integration had no way to know — it had to poll the API to catch up. Two new webhook topics now fire as soon as a translation is saved, delivering the translated text for every language alongside the original:

• conversation.admin.replied.translated
• ticket.admin.replied.translated

To use them, subscribe under Settings → Integrations → Webhooks and set your app to the Preview API version.

One thing to note: replies sent from the Inbox always trigger these topics. Replies created through the REST API only trigger them when the full body is wrapped in HTML block elements.

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