See how long tickets spend with every team that touches them

Until now, a ticket's time counted only against the team currently assigned — so once it handed off, the earlier team's time disappeared from your reports and the path it took couldn't be reported on at all.

You can now report on every assignment a ticket passes through. A new Ticket assignments dataset measures how long a ticket sits with each team and teammate, counts handoffs, and shows which team pairs pass work back and forth. A new Sankey chart draws the full path your tickets take. A prebuilt Tickets lifecycle report puts all of it on one page.

Find it in Reports, under the Tickets lifecycle template.