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Creating a ticket and applying a macro used to be two steps: create the ticket, reopen it, then apply the macro. Now you can do both at once.
The ticket-creation screen now has the full composer — Reply and Note panes, with macro support. Pick a saved macro (or type its shortcut) and its message drops into the ticket, with follow-up actions like assigning or closing staged and ready. Hit Create ticket and the message becomes the first reply or note while the actions run automatically.