Build the metric you need, across your full history

Reports covers a lot of ground, but not every team's number is in the built-in set. A closure rate for email only, or a reopen rate on a single tag, wasn't something you could put on a chart. Now you can build it yourself — by applying your own filters to a built-in metric, or by dividing one metric by another with different filters on each side.

Intercom calculates the metric when a chart loads, so anything you create today covers your full history. Custom metrics appear in the metric picker of every chart in your workspace.

Open Reports, then Custom metrics, to build your first one.