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Merge duplicate users into one profile
Shared by Adisa
• September 28, 2026
When the same customer ends up with two profiles, their conversations, tickets, and notes are split across both — and teammates lose the full picture. You can now merge one user into another:
- Merge a duplicate straight from the conversation sidebar, with a preview of everything that will move before you confirm
- Control who can merge with a new teammate permission
- Developers can merge users through the REST API (Preview)