See weekly product updates for Fin AI Agent & Intercom Helpdesk.
Customers move, mistype addresses, or want a replacement delivered to work. Teammates can now type a new shipping address right in the Shopify replacement order form in the Inbox, and pick the state or province from Shopify's own list, so the order reaches the warehouse with an address it can ship to. Your customer gets Shopify's order confirmation for the new address, and every replacement is recorded in the Shopify app's Auditing events.