Plan your support team's staffing without the spreadsheet

Forecast volume, build schedules and see where you're short-staffed, all inside Intercom.

Workforce Management is now available with the Pro add-on. It's built for support leads who plan staffing in a spreadsheet today;

• Forecast the work that reaches your team
• Build schedules once and reuse them
• Required vs. scheduled teammates shows where you're short
• Learn how the day went with Team Performance

If you used Workforce Management during the Beta, everything you’ve set up is still there - you’ll need the Pro add-on to keep using it.

Default permissions align with your existing settings

• Reporting access = default access to Workforce
• Can manage permissions = can manage Workforce Management

Permissions can be updated by admins per teammate here.