Clear reasons and filters for emails in the Spam inbox

Until now, legitimate email could sit unanswered in Spam — with only a vague label to explain why, and limited options for finding it. Now every email in Spam says why it was held, in plain words, and you can filter by reason, sender, or recipient to track it down.

Marking an email Not spam now tells you whether the sender was added to your Trusted Senders list. It won’t trust a sender whose email failed verification, so a forged address can’t bypass your spam filter.

Fin AI Agent also stops marking email as spam when it comes from a verified Trusted Senders address — so those customers get an answer.