Make changes to Fin with confidence using Releases

As Fin takes on more of your support, you’re continuously tuning it: adding content, updating procedures, refining guidance. Until now, each change went live the moment you published it, and could affect how Fin handled conversations elsewhere. Releases give you a separate space to prepare, test and roll out changes to Fin, so nothing reaches customers until you decide it’s ready.

• Prepare safely: bundle related content, guidance, escalation guidance and procedures into one release, and review the complete change with your team without touching Main Fin
• Test before you trust: preview the release and run Evals against it, so you know your changes work and haven’t broken anything that worked before
• Build confidence gradually: roll out to a share of conversations or a specific audience and expand as results come in, or publish to everyone once you’re sure
• Prove the impact: run an A/B test against Main Fin to see whether your change moved the metrics you care about

Releases work with the Service agent, on the Intercom Helpdesk and on Fin for platforms.
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