New at Intercom

Read and interact with linked tickets more efficiently

Nadine avatar
Shared by Nadine • April 20, 2023

You asked and we've delivered – linked ticket attributes have moved from the right-hand sidebar to the middle of the ticket view. Enabling you and your team to quickly access and digest essential ticket details to resolve issues faster.

Additionally, the linked ticket Activity section containing internal notes and events is now left aligned with a simpler UI for easier readability.