New at Intercom
New feature
Customer Data Platform

Validate phone numbers captured at source to improve data quality

Gabriel avatar
Shared by Gabriel • April 20, 2023

With phone number validation, you'll be able to improve the quality of data captured at source by ensuring that the phone numbers your teammates and users provide are valid.

We will verify if the numbers introduced in the system conform to the globally recognized E.164 format and the specific numbering plan of the country associated with the phone number.

When enabled, our system will automatically verify phone numbers entered and reject invalid numbers, encouraging your teammates and users to retry with a valid number.

All new customers have validation enabled by default, and existing customers can enable validation in their workspace settings.