New at Intercom
Improvement
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New

Metadata on email conversations! 🤩 📨

Pranava avatar
Shared by Pranava • May 31, 2023

Teammates can now see metadata [email headers] on all email conversations in the Inbox.

It allows for teammates to easily confirm the authenticity of emails, communicate with the intended recipient, and provide accurate information required for teammates to reply to emails. Particularly useful in the cases of:

  • Forwarded messages where the from address is usually different the reply-to address.
  • Identifying the sender addresses in teammate replies.
  • Conversations with multiple participants.
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To start using this feature, go to the Inbox and click on any email conversation with header to expand and see more details. 👀
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