New at Intercom

Introducing path building in Resolution Bot

LeighAnne avatar
Shared by LeighAnne • November 08, 2021

You can now build paths in Answers in Resolution Bot to allow more complicated questions to be self-served, increasing your self-serve rate and customer satisfaction. With guided paths in Answers, your customers can answer more of their questions on their own, creating less friction with the automated support experience and freeing up teammate’s time to work on more complex problems.