New at Intercom

Deeper insights into Unanswered Questions in Resolution Bot

LeighAnne avatar
Shared by LeighAnne • October 18, 2021

We have made improvements to Suggested Answers in Resolution Bot, such as a new dedicated page for Unanswered Questions and deeper insights into how a suggestion has changed over time. The new Unanswered Question page allows you to view all Answer suggestions, making it easier than ever to create Answers to your customers commonly asked questions.

To learn more, visit our help center.