New at Intercom

Respond in real time or on your own time with a Messenger built for both live and asynchronous support 💬

Priyanka avatar
Shared by Priyanka • August 12, 2020

We’ve made the Messenger more flexible so you can reply to customers in real time or later, increasing team efficiency while improving the customer experience.

  • Set better expectations with your customers about when they’ll receive a response from your team. Reply times and previous conversations are now displayed more prominently so customers know what to expect and can easily pick up where they left off.
  • Automatically collect information upfront about customer issues such as topic or urgency to triage conversations. When the right team jumps in, they’ll have the context to deliver efficient support right from the start.
  • Let your customers know where they’ll receive a follow up from your team, making it easy for them to continue a single conversation for as long as it takes to reach a resolution.

To learn more, take a tour. For details on availability for your plan, chat with us via the Messenger.

Wanna see what else we’ve launched? Check out the roundup here.