The State of AI in Customer Service: 2023 Report

AI is fundamentally changing the customer service industry—so we asked 1,000+ global support professionals how they’re making the most of this once-in-a-generation shift.

In this report, see the top 5 ways AI is transforming customer service, plus actionable tips and strategies to help your support team adapt to these exciting innovations. You’ll discover: 👇

• What support leaders are thinking about new AI opportunities—and how they plan to adapt
• How to use AI to boost support team efficiency and build a better customer experience
• Tips for preparing your support team to work with AI