New at Intercom

Let Custom Bots automate more, faster, with mid-path actions

LeighAnne avatar
Shared by LeighAnne • August 21, 2019

Now you can add actions at any point in your Custom Bot paths. For example, you can assign a lead to sales during a bot interaction, enabling sales to act faster and connect with more leads while they’re on your website.

Previously it was only possible to add actions like sending an app, assigning a conversation, or tagging a lead at the end of a path. Now you can have Custom Bots take an action as soon as you want. Check it out: