New at Intercom
Customer Data Platform
Apps & API

Provide faster, more personal support and sales by customizing your inbox with apps 🎨📪

Mark avatar
Shared by Mark • June 04, 2019

🆕 Whether you’re in support or sales, you rely on context to create an amazing experience for customers. With our re-imagined Inbox, all of the relevant information and tools you need are right at your fingertips.

Our new conversation details panel is totally customizable. Every teammate can add, rearrange or even hide the customer information that appears beside every conversation. Plus, we’ve built ways for you to view more of your Intercom data inside Inbox. For instance, with Recent page views, you can instantly see the pages your customers visited before initiating a conversation.

We’ve also made it easier to bring the other tools you frequently use into Inbox. With today’s release come 19 powerful apps for Inbox, so you can perform actions in external tools or automatically sync data without needing to leave the Inbox. This includes new apps for Stripe, Madkudu, Zendesk, Statuspage, Salesforce, Jira, and many more.

You can start customizing your Inbox now. Or, to learn more, visit our help article.